Refund policy
Last updated: March 12, 2026
This Return & Refund Policy applies to purchases made from the website operated by AHMED GULZAR UK LTD (Company Number: 16901245).
If you are not completely satisfied with your purchase, we are here to help.
Return Period
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be in the same condition that you received it
- The item must be unused and in its original packaging
- The item must include any tags or accessories
- You must provide proof of purchase (order confirmation or receipt)
How to Request a Return
To start a return, please contact our customer support team at:
Email: info@ahmedgulzar.ltd
Once your return request is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization may not be accepted.
Return Address
Approved returns should be sent to the following address:
292691 Office Suite 29A 3/F.
23 Wharf Street
London, England
United Kingdom
SE8 3GG
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
- The item is damaged
- The item is defective
- You received the wrong product
We will evaluate the issue and work with you to resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized products
- Items that have been used, damaged, or altered by the customer
- Items returned without original packaging
- Sale or clearance items
- Gift cards
Exchanges
The fastest way to exchange an item is to return the product you currently have and place a new order for the desired item once the return has been approved.
European Union & United Kingdom Consumer Rights
If your order is delivered to the European Union or the United Kingdom, you have the right to cancel your purchase within 14 days of receiving your order without providing a reason, in accordance with applicable consumer protection laws.
To exercise this right, you must notify us within the 14-day period and return the product in unused condition with its original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that banks or payment providers may take additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Information
If you have any questions about this Return & Refund Policy, please contact us:
Company: AHMED GULZAR UK LTD
Company Number: 16901245
Email: info@ahmedgulzar.ltd
Address:
292691 Office Suite 29A 3/F.
23 Wharf Street
London, England
United Kingdom
SE8 3GG